Guess what? One of my old bosses from Makro noticed my post on Pampers Comfort, and took the initiative to call P&G's attention on the matter. So I got a call from P&G's customer relations rep, Terry, who interviewed me on what had happened. She arranged for someone to pick up the defective diapers and promised a replacement pack.
She called me just this Tuesday, and guess what? Barely two days later, I received a package from P&G with the replacement pack and a letter TODAY! Talk about customer service!
It's great that they consider customer feedback valuable. I am, needless to say, very impressed this time around. :) :) :) Thank you, Procter & Gamble!
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