This Kid Is It! --- Gwapito Siblings
4 hours ago
I AM POSTING THIS HERE BECAUSE THE CALL CENTER REP COULDN'T HELP, AND ACCORDING TO HIM, IT IS REALLY THEIR REGULATION TO COUNT THE STROLLER AS THE ACCOMPANYING ADULT'S BAGGAGE. BUT THE WEBSITE AND THE TERMS ON THE E-TICKET SAY OTHERWISE. (i'm pissed, hence the ALL CAPS, excuse me)
On top of the free baggage allowance, we allow carriage of:
Baby stroller (only if traveling with an infant)
^^^where does it say that a stroller is counted in an adult's baggage allowance of 15kg? the lady at the counter in chek lap kok ATTEMPTED to charge us excess because of the stroller we had. We were traveling with a 7-month old baby! we were 4 in our party (including infant) so we had a total of 45 kilos baggage allowance. our baggage weighed a total of approx. 36-37 kilos, so we had about 8 kilos to go. i had wanted to transfer some of the stuff from our handcarry so that we won't be lugging things around HK's huge airport, but we were told that if i move more stuff to the baggages, we will be over the limit because according to the lady at the counter (she's cantonese), and i quote "FOR BUDGET AIRLINES, THE STROLLER IS COUNTED IN THE WEIGHT ALLOWANCE OF THE ADULT BECAUSE INFANTS DO NOT HAVE BAGGAGE ALLOWANCE!"
i have been flying with 5J for the past 3 years, and this is the first time i am traveling with an infant. on my previous trip last March 2009, i was charged an arm and a leg for the expressed breast milk i HAD to check in OR "THROW AWAY" (again, i quote 5J's Filipina employee at the check in counter in HKIA). she told me i can only transport such when i am with an infant. but then NOW with an infant, i cannot bring a stroller???!!!
hey 5J!!! i even quoted the website baggage conditions, but your employee refused to listen stating "you travel budget, budget airlines do not allow same allowance with other airlines." wt? was she insulting MY CHOICE OF AIRLINE?!!! YOUR employee just insulted YOUR customer for choosing YOUR airline to travel to and fro HongKong! isn't she familiar with your conditions? your website says ON TOP of the baggage allowance... so did i read your conditions wrong? i will be traveling to Hong Kong again on September 2. with an infant and a child. i expect that your employees will be more familiar with your regulations!
i just called the call center, and according to my BFF call center agent, Jun... that's how it works. they were instructed that a stroller is counted. so if my stroller weighs 15kg, i can no longer bring clothes. grrr. i am pissed. then i asked, do they need a copywriter to write their conditions, because obviously, their website and e-ticket state otherwise? management daw kasi ang naglalagay sa website ng conditions, tapos sila daw, ininstruct lang ng supervisor nila. so lamang sila at supervisor nila sa management na sumulat ng patakaran sa website? susmio. 5J, you are NOT baby friendly.